Privacy Policy

1. Overview

Siberden (“Siberden,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.siberden.com, contact us, request services, use our websites, forms, digital products, AI-powered tools, automation services, or otherwise interact with us collectively referred to as the “Platform” or “Services.”

Siberden provides business growth, website development, AI automation, branding, SEO, custom software, mobile app, and related digital services for businesses. In some situations, we may process information on behalf of our clients, such as when we build or operate websites, forms, automations, CRM workflows, AI tools, or software systems for them. In those cases, our client is generally responsible for deciding how that information is collected and used, and their own privacy notice may apply.

By accessing or using our Platform or Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform or Services.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Platform, or from third-party sources.

If you submit information about another person or business, you confirm that you have permission to share that information with us.

• Name
• Email address
• Phone number
• Business name
• Website URL
• Billing or payment-related information
• Project details, business goals, service requests, or messages you send to us
• Information submitted through contact forms, booking forms, surveys, onboarding forms, or support requests
• Account login information if we provide a client dashboard, portal, or software access
• Technical and usage information such as IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location, date and time of visits, interactions with website features, cookies, pixels, and similar tracking technologies

3. Information From Third Parties

We may receive information from third parties such as advertising platforms, analytics providers, payment processors, CRM or automation tools, scheduling platforms, public business directories, social media platforms, referral partners, and service providers used to deliver our Services.

This information may include business contact information, marketing preferences, lead source data, and publicly available business information.

4. How We Use Your Information

We may use personal information to respond to inquiries, provide consultations, prepare proposals or quotes, deliver websites, AI tools, automations, SEO, branding, software, mobile apps, or other services, manage client accounts and projects, provide support and troubleshooting, and improve our website, products, services, and user experience.

We may also use your information to communicate with you, send service updates, confirm appointments, send invoices or payment reminders, provide project updates, send marketing or educational communications where permitted by law, and notify you about changes to our policies, terms, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

5. AI and Automation Features

Some Siberden Services may use artificial intelligence, automation, or machine learning tools to help provide features such as AI assistants, chatbots, lead follow-up, workflow automation, content support, customer service automation, business analysis, or related functions.

When we use AI tools, we use them to provide the specific Services requested by you or our clients. We do not intentionally use your personal information to train generalized public AI models. However, certain third-party AI service providers may process information as subprocessors or service providers in order to deliver the requested functionality.

You should not submit sensitive personal information into AI tools unless necessary and authorized.

6. Business Operations, Security, and Marketing

We may use information for ordinary business purposes, including billing and payment processing, accounting, recordkeeping, contract management, internal reporting, vendor management, quality assurance, business planning, legal compliance, fraud prevention, platform security, analytics, advertising, retargeting, and improving our marketing campaigns.

Where required by law, we will provide choices regarding cookies, targeted advertising, and marketing communications.

7. Cookies and Tracking Technologies

Siberden.com may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support advertising or retargeting.

These technologies may be provided by third-party platforms such as analytics providers, advertising networks, CRM tools, scheduling tools, or embedded content providers.

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

8. How We Share Information

We may share personal information with trusted vendors that help us operate our business and provide Services, such as website hosting providers, cloud infrastructure providers, payment processors, CRM platforms, email and SMS platforms, analytics providers, advertising platforms, AI and automation providers, project management tools, scheduling tools, customer support tools, and legal, accounting, or professional advisors.

If we process information on behalf of a client, such as through a client website, form, chatbot, CRM, AI assistant, automation workflow, or custom software system, we may share or make available that information to the relevant client as part of the Services.

We may share certain information with advertising, analytics, and marketing partners to measure performance, improve campaigns, deliver relevant content, and understand how users interact with the Platform. Some privacy laws may treat this type of sharing as “selling,” “sharing,” or “targeted advertising,” even if no money is exchanged. Where required, you may have the right to opt out.

We may also disclose information when necessary to comply with law, respond to legal requests, protect our legal rights, prevent fraud or abuse, protect the safety of Siberden, our users, clients, or others, enforce agreements or policies, complete business transfers, or when you direct us to do so or give us permission.

9. SMS and Phone Number Privacy

We do not sell your phone number or SMS opt-in consent. We do not share SMS consent or phone numbers with third parties for their independent marketing purposes, unless you have given express written consent or the sharing is necessary to provide the Services you requested.

10. Payment Information

If you purchase Services from Siberden, payment information may be processed by third-party payment processors. We do not store full credit card numbers unless a secure payment provider allows limited storage for recurring billing or account management. Payment processors handle payment information according to their own security standards and privacy policies.

11. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

The retention period may vary depending on the type of information, the nature of the relationship, legal requirements, and business needs.

When information is no longer needed, we may delete, anonymize, or securely archive it.

12. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and notifying us if you believe your information has been compromised.

13. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of personal information, request a copy of your information, object to or restrict certain processing, withdraw consent where processing is based on consent, opt out of marketing communications, opt out of certain targeted advertising, sale, or sharing where required by law, or appeal a denied privacy request where applicable.

To exercise these rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws. These may include rights to access, correct, delete, or obtain a copy of personal information, as well as the right to opt out of certain targeted advertising, sale, or sharing of personal information.

Siberden does not sell personal information for money. However, our use of certain analytics, advertising, or tracking technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws.

To make a privacy request or opt out, contact us at hello@siberden.com.

15. European, UK, and International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal information.

Our legal basis for processing personal information may include your consent, performance of a contract, compliance with legal obligations, or our legitimate interests, such as operating, improving, securing, and marketing our Services.

You may have the right to access, correct, delete, restrict, or object to processing of your personal information, and to withdraw consent where applicable. If you believe your rights have been violated, you may have the right to contact your local data protection authority.

16. International Data Transfers

Siberden may use service providers, infrastructure, and tools located in the United States or other countries. As a result, your information may be transferred to and processed in countries outside your location.

When we transfer information internationally, we take reasonable steps designed to protect information in accordance with applicable law.

17. Children’s Privacy

Our Platform and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

If we learn that we have collected personal information from a child under 16, we will take reasonable steps to delete it. If you believe a child has provided personal information to us, please contact us.

18. Links to Third-Party Websites and Services

Our website or Services may contain links to third-party websites, platforms, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

When you interact with third-party services, their own privacy policies and terms apply.

19. Do Not Track

Some browsers provide “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, Siberden.com may not respond to Do Not Track signals at this time.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of the Platform or Services after an updated Privacy Policy is posted means you accept the updated policy, to the extent permitted by law.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, you may contact us at:

Siberden

Website: https://www.siberden.com

Email: hello@siberden.com

If Siberden operates under a registered legal entity, business address, or additional support email, that information should be added here before publication.